Returns and Exchanges Policy
Lulapallula Returns and Exchanges Policy
At Lulapallula, we strive to ensure customer satisfaction. Below, we outline our returns and exchanges policy:
Return Period
Customers have 30 calendar days from the receipt of the order to request a return or exchange. You can make your request by sending an email to hello@lulapallula.com or via WhatsApp at +34 618 413 471.
Approval Process
Once we receive your request, our team will review and approve the return or exchange within a maximum of 15 business days.
Package Shipment
Customers are responsible for shipping the package with the items to be returned or exchanged via Correos. This requirement applies to all types of products, whether promotional, on sale, or outlet items.
Return Conditions
Returns that have not been previously authorized by our team or that exceed the 30-day period from the date of receipt of the product will not be accepted.
Contact
To request a return or exchange, or if you have any related questions, please feel free to contact us at hello@lulapallula.com or via WhatsApp at +34 618 413 471.
We appreciate your trust in Lulapallula. We are here to assist you with anything you need.
Lulapallula Returns and Exchanges Policy
At Lulapallula, we strive to ensure customer satisfaction. Below, we outline our returns and exchanges policy:
Return Period
Customers have 30 calendar days from the receipt of the order to request a return or exchange. You can make your request by sending an email to hello@lulapallula.com or via WhatsApp at +34 618 413 471.
Approval Process
Once we receive your request, our team will review and approve the return or exchange within a maximum of 15 business days.
Package Shipment
Customers are responsible for shipping the package with the items to be returned or exchanged via Correos. This requirement applies to all types of products, whether promotional, on sale, or outlet items.
Return Conditions
Returns that have not been previously authorized by our team or that exceed the 30-day period from the date of receipt of the product will not be accepted.
Contact
To request a return or exchange, or if you have any related questions, please feel free to contact us at hello@lulapallula.com or via WhatsApp at +34 618 413 471.
We appreciate your trust in Lulapallula. We are here to assist you with anything you need.
